How can we help?

Widgets refresh every 30 minutes by default. If you made a recent change, you can force a refresh by opening the app — this triggers an immediate widget timeline reload.

If you're subscribed to someone else's timetable, updates are pushed silently when the owner saves changes. Make sure Background App Refresh is enabled for Universal Timetable in Settings → Universal Timetable.

Long-press the widget and tap Edit Widget. Make sure a timetable is selected in the configuration. If no timetables appear in the picker, open the app first to sync your data, then try again.

Long-press your lock screen → tap Customise → select the lock screen panel → tap the widget area at the top or bottom → tap + → search "Universal Timetable".

Lock screen widgets are available on iPhone with iOS 16 or later.

Open your timetable → tap the Share icon. You'll see your 6-character code and a shareable link. Send either to your classmates — anyone with the code or link can subscribe in one tap.

You can subscribe in three ways:

• Tap a share link shared by the owner
• Go to Discover, tap Enter Code, and type the 6-character code
• Search by institution, department, or semester if the timetable is public

Yes. When a timetable owner saves changes, all subscribers receive a silent push notification that refreshes their local copy and reloads their widget — automatically, in the background.

For this to work: ensure Background App Refresh is enabled for Universal Timetable in iPhone Settings.

Private timetables are only accessible via the share code or link. They don't appear in search.

Public timetables are discoverable by anyone searching for your institution, department, and semester on the Discover screen.

You can toggle this setting in your timetable's settings at any time.

Yes. Open the subscribed timetable → tap the menu (···) → Unsubscribe. The timetable will be removed from your list and you'll stop receiving updates.

You can sign in with:

• Sign in with Apple — fast, private, no email required
• Google Sign-in
• Email and password — with a password reset option via email

On the sign-in screen, tap Forgot Password. Enter your email address and we'll send you a reset link.

Go to Settings → Account → Delete Account within the app. Deleting your account will permanently remove all your timetables and data. Subscribers to your timetables will lose access.

If you have any trouble, email us at helpwithapps@mailbox.org and we'll handle it manually within 48 hours.

Check your internet connection. The app works offline but syncs when a connection is available. If you've been offline and just reconnected, pull down on the timetable list to trigger a manual sync.

If the issue persists, try signing out and signing back in.

Updates are delivered via silent push notifications. Ask subscribers to check:

• Settings → Universal Timetable → Background App Refresh is ON
• The app has not been force-quit (swiped away from the app switcher)
• Low Power Mode is off — it suppresses background refresh

Long-press the widget → Edit Widget → change the selected timetable to the correct one.

Search only returns timetables that are set to Public. If the timetable owner has set it to Private, you'll need the 6-character share code to subscribe. Ask the owner to share it with you directly.